Terms of service

Terms of Service

Welcome to Creations By Shelly. By placing an order with us, you agree to the following terms and conditions.

1. Our Products All items are handmade with care. As each piece is crafted individually, there may be slight variations from product images — this is part of the charm of handmade goods and is not considered a fault.

2. Personalised Orders Personalised items are made to order based on the details you provide. Please ensure all personalisation details (such as initials, names, or spellings) are correct before submitting your order. We are unable to accept responsibility for errors in personalisation details provided by the customer.

3. Pricing All prices are displayed in GBP (£) and are inclusive of any applicable taxes. We reserve the right to change prices at any time without prior notice.

4. Order Cancellations Due to the handmade and personalised nature of our products, cancellations can only be accepted within a short window after the order is placed. Please contact us as soon as possible if you need to cancel.

5. Returns & Refunds Please refer to our Returns & Refunds Policy for full details on returns, exchanges, and refunds.

6. Shipping Please refer to our Shipping Policy for full details on delivery times and postage options.

7. Intellectual Property All content on this website, including product images, descriptions, and branding, is the property of Creations By Shelly and may not be reproduced without permission.

8. Limitation of Liability Creations By Shelly shall not be liable for any indirect or consequential loss arising from the use of our products or website.

9. Governing Law These terms are governed by the laws of England and Wales.

10. Contact If you have any questions about these terms, please get in touch via our Contact page.